Support Services

Making our support easier and more responsive for our customers is paramount to providing world-class support. To receive support services, Retalix provides both toll-free phone support and a web-based site to report support issues.

Toll-free Phone Support

1. Call 1-800-533-2277
2. A Call Center Representative will log your support issue in our call tracking system, assign an incident number and direct the incident to the appropriate support team
3. A support analyst will contact you to troubleshoot and assist in resolving your support issue.

eService (Web-based) Support --- https://supportus.retalix.com/  

Our eService portal allows you to create support incidents, as well as track and check the status of support incidents at any given time.

You must have a User ID and Password along with an active support maintenance contract in order to access the eService website; if you do not have a User ID and Password, you may obtain one by requesting a User ID and Password from the eService home page - https://supportus.retalix.com/ or by contacting the Retalix Call Center at 1-800-533-2277. To better service you please select the support area from the list to be connected to the appropriate Retalix eService site:

• United States
• Israel
• International

Once you have submitted a request for a User ID and Password, your User ID and Password will be provided to you, via e-mail. The e-mail will also include a Retalix eService Customer Guide that will provide you with instructions on how to navigate within the site.