Retalix
Test Alt Tag Retalix is a leader on the RIS Software Leaderboard.
Services
Tesco to Begin Deployment of the Retalix 10 Store Suite
Tesco to Realize Enhanced Business Agility, Increased Flexibility and Reduced TCO

 

Services
Retalix was again named to the RIS Software Leaderboard, a primary resource for retailers.
We are proud to be consistently ranked among the top software and professional services providers in the world.

 

 

Services
Australia's Coles Express Deploys Store, Headquarters and Loyalty Software From Retalix
Convenience Retailer to Realize Benefits of Enhanced Customer Service and Optimized Operations

Services
Retalix Mobile Shopper to Offer a Compelling Shopper Experience on the go
New Offering to Empower Retailers With Versatile Mobile Apps for the Shopper to Use Outside or Inside the Store, Aimed at Enhancing Shopper Engagement and Increasing Sales

Home » Services » Customer Support
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Customer Support

A retail IT environment is only as good as the support backing it. The ability to diagnose and fix problems quickly and efficiently requires not only knowledge, but also significant retail industry expertise and a great deal of know-how in retail product offerings. As retailers have come to discover, finding a single support vendor with such qualifications – a vendor capable of simplifying and streamlining retail chain support services to enhance customer satisfaction, and reduce overall support costs – is often no easy challenge.

And that is exactly where Retalix SI’s Customer Support team can help. Having established a multitude of retail support centers around the globe, the Support team has the experience and the skillset required to provide truly comprehensive support services solutions. With responsive and constantly accessible single points of contact, and a high degree of accountability, the team employs industry best practices to optimize retailers’ support infrastructure, and deliver support services of the highest standard, with quickest possible problem resolution.

Customer support services rendered fall into three main competency areas – service desk management for single-point-of-contact incident severity and urgency determination, first-, second- and third-level incident management, and comprehensive problem management for in-depth incident analysis and recurrence prevention.

How Can It Help You? What Makes It Unique?
  • Enhanced service effectiveness via SLA-driven, proactive support based on industry best practices combined with retail customers’ own shopper-oriented methodologies
  • Unique “one-stop shop,” end-to-end support capabilities assuring full accountability for both Retalix and non-Retalix product offerings
  • Rapid problem resolution via peerless experience spanning nearly three decades in the retail industry
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